By using this website and its web applications, you agree to the following Terms of Use. “Optimum Technology” refers to Optimum Technology, Inc., a registered company in the United States of America.

Intellectual Property (IP) rights, unless otherwise indicated, the website, web applications and its contents are provided by Optimum Technology, which are protected by copyright and other laws of the United States of America and/or foreign countries. We reserve all intellectual property rights not expressly granted in these Terms of Use.


You may not use any of the content and relevant information, marks or logos in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual or any other form, except if expressly permitted in writing by Optimum Technology. To request this written permission, use the Contact Us feature on this website.


This website (including without limitation any content or other part thereof) contains general information only, and should not be regarded as professional advice or services.


This website is provided as is, and Optimum Technology makes no express or implied representations or warranties regarding it. Optimum Technology will not be liable for any loss, harm, damage, expense, claim or complaint caused by the use of this website.

Limitation of Liability

Your use of this website and web applications are at your own risk and you assume full responsibility and risk of loss resulting from your usage, including, without limitation, with respect to loss of service or data.


Optimum Technology does not warrant that this website will be secure, error-free or free from viruses or malicious code. Certain links on this website may lead to websites, resources or tools maintained by third parties over whom we have no control. We are not responsible or liable for the privacy or security practices of other web sites or the misuse of information by other websites.


The above disclaimers and limitations of liability are applicable to the fullest extent permitted by law, whether in contract, statute, delict (including, without limitation, negligence) or otherwise. We reserve the right to amend the contents of this Terms of Use. The amended version will be available on the web site. If you have any questions, you may use the Contact Us feature on this website.


It is your responsibility to be aware of any such revised Terms of Use by reading this webpage. Your continued use of this website and web applications following changes to these Terms of Use constitutes your agreement to the revised Terms of Use.



Effective January 5, 2021.


Welcome to Optimum Technology. This Privacy Policy (“Policy”) describes how we collect, process, and share your Personal Data. We also describe Users' rights and choices with respect to how we process your personal data and other important information. Please read this Policy carefully.


Who We Are

This is the Policy of Optimum Technology Inc. (“Optimum Technology,” “us,” “our,” or “we”), an Ohio corporation with offices at 9922 Brewster Lane, Powell Ohio 43065. Our contact information is below.



This Privacy Policy applies to our “Services” which include our websites that link to/post this Privacy Policy, (including any subdomains or mobile versions the “Site(s)”), our SWIFTPROTECT RMS and other software applications (“Platform”), and Optimum Technology’s mobile applications (the “Mobile App(s)”).



This Policy is incorporated into the Terms of Use governing your use of any of our Services. Any capitalized terms not defined in this Privacy Policy will have the definitions provided in our Terms of Use.

Your use of our Services indicates your acknowledgement of practices described in this Policy. Third Parties and Our Role

Optimum Technology is a service provider to governments, emergency services agencies, and other public safety organizations (our “Clients”). Our Services enable our Clients, first responders, and other users associated with a Client (“Client Users”) to complete and track emergency incidents, manage first responder teams, and analyze and obtain insights about emergency incidents and incident response.


This Policy only addresses how Optimum Technology processes Personal Data. This Policy does not apply to our Clients, or describe how our Clients process Personal Data, including the Personal Data we collect or process on their behalf. Our Clients may process your Personal Data (including while using our Service) in ways that are not described in, or that are different from, the practices described in this Policy.


This Policy also does not apply to information processed by other third parties, for example, when you visit a third-party website or interact with third-party services. Please review any third party’s privacy policy before disclosing information to them.


Processing of Personal Data

We may process the following categories of data that relate to identified or identifiable individuals (“Personal Data”).


Note: Specific Personal Data elements listed in each category are only examples and may change):


Identity Data: Personal Data about you and your identity, such as your name, ID/driver’s license number, gender, date of birth, photo/avatar, username, persistent user identifiers/ID number, and biographical information.


Contact Data: Personal Data used to contact an individual, e.g., email address(es), physical address(es), phone number(s), or usernames/handles for online services.


Device/Network Data: Personal Data relating to your device, browser, or application, e.g., IP addresses, MAC addresses, application ID/AdID/IDFA, identifiers from cookies, session navigation history and similar browsing metadata, and other data generated through applications and browsers, including cookies and similar technologies.


Audio/Visual Data: Personal Data contained in connection with audio or visual recordings or other audio/video content.


Incident Data: Information about a reported incident, including:


“Incident Metadata” comprised of general information Optimum Technology creates about an incident, such as call type, incident category, responder category, and location. Incident Metadata may include Personal Data such as Device/Network Data or Location Data, but will not include Identity Data or Special Category Data.


“Incident Records” comprised of content provided by Client Users, such as descriptions of the incident and response, and other content or records they append to the incident report relating to the incident or individual reporting the incident. Incident Records may include Personal Data and Special Category Data to the extent provided by the Client User.


Inference Data: Personal Data inferred about personal characteristics and preferences, such as demographics, interests, behavioral patterns, psychological trends, predispositions, or behavior.


Location Data: Personal Data relating to your precise location, such as information collected through your device’s GPS, WiFi, or other precise localization service.


Special Category Data: Personal Data revealing racial, national, or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or information relating to sex life or sexual orientation.


Processing of Personal Data

We collect Personal Data in various ways, which vary depending on the context in which we process that Personal Data:


Data we collect from you: We collect Personal Data from you directly, for example, when you complete a registration form or directly interact with our Service.


Data we receive from others: We receive Personal Data from third parties with whom we or a Client have a relationship. For example, we may receive certain Personal Data from Clients or via integrations with our Clients’ third-party service providers.


Data collected automatically: We may collect certain Personal Data automatically, for example, we collect Device/Network Data automatically using cookies and similar technologies when you browse our website.